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Shipping & Returns

Return Policy

1.If I receive damaged items from you,can I return them to you?Yes,We 100% guarantee quality. You can decide to accept refund or exchange. Usually all items will be checked carefully by our people before sending.So do not worry about this. After you receive the parcel,if you find you receive damaged items from us,please take a photo of the items,then send the pictures to us.After the verification by our QC team, we will provide you with a returning address ,so you can return them back..As soon as we get your parcel and confirm the problem, we will give you refund or resend new ones to you immediately.

2. If the products I receive are not exactly the same as the pictures on the web,can I return them?yes,please contact us in time.If you receive wrong product(wrong style or wrong colour) from us,we will resend you one immediately after making sure.But we do not accept rerurn or exchange for very little colour difference due to the light difference when taking photos.

3.If the size does not fit me well,how can I do?There is a size chart on our web,before making orders,please make sure your size.When you receive the item,if the size you choose still does not fit you well.just please tell us this.We will resend you another correct size one.Not worry.

Shipping Policy

1.Is it free shipping to my country?We provide free shipping to these following countries(regions),and If you are from other places,please add extra shipping cost for your order.Thanks for your understanding.These free shippingcountries(regions ) are: United States, United Kingdom,Australia, Singapore, Ireland, Germany, France, Finland, Canada, Spain, Greece, Italy, Korea, Switzerland,Denmark, New Zealand, Sweden, Malaysia,Israel, Portugal, Croatia, Turkey,Czech Republic,Hong Kong, Mexico,Taiwan, Macau, Japan, Philippines, Cambodia, Thailand, Indonesia, Vietnam, Papua New Guinea, Austria, Belgium, Luxembourg, Malta, Norway, Pakistan, Laos, Nepal, Bangladesh, Sri Lanka, India,Argentina, United Arab Emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, Peru, Ukraine, fierce Hungary, Jordan, Oman, Egypt, Ethiopia, Estonia, Bahrain, Bulgaria, Botswana, Burkina Faso, Congo, Kazakhstan, Djibouti, Guinea, Ghana, Gabon, Qatar, the Cayman Islands, Côte d'Ivoire, Kuwait, Kenya, Latvia, Rwanda , Romania, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran, Chad, the United States Virgin Islands.

2.How long can I receive my order?We provide FREE SHIPPING to most countries,and usually 5 - 8 days for shipping time after sending the parcel out. You do not need to pay any freight fee or tax.If you are from Netherlands or other remote countries,or if you want faster shipping,you need to add shipping cost,we will use DHL, UPS,Fedex  and so on,usually you can get the parcel in 3 - 6 days.

3.Before shipping,can I cancel my order?Yes,you can.No problem.But we do not accept any cancellation after we send your order out.Hope you can understand this.

4.I want quicker shipping,how can I choose faster shipping methord?You can choose faster shipping methord by yourself during shopping on our web.It is so easy,online order and online payment.
 
Any more questions,please send them to
our email: burberry.customer.help@hotmail.com
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